Shipping &Delivery

You will receive your order either via our Direct Delivery Service or an Independent Shipping Agents. The size and
weight of your online purchase are factored into your total billing charge.
Direct Delivery – Kenstar Limited will deliver items one of two ways; directly from an independently owned and
operated Store (depending on the store proximity to the final destination) or via an Independent shipping agent for
those outside Lagos and Ogun State.
After you place your order, you will be contacted (typically within two(2) to five (5) business days) to schedule home
delivery, if you are within Lagos and Ogun State axis, and two(2) to Fourteen(14) Outside Lagos and Ogun State.
Exceptions are for customized products that may take longer production timeline aside the shipment timeline.
Please arrange for someone to be present when the truck arrives. We understand timing is important, so if you need
to reschedule the date, contact us as soon as possible at the phone number listed in your order confirmation:+2347011921408 or via email info@kenstarlimited.ng. We request a 48-hour notice if you want to reschedule or cancel
delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home
when the delivery team arrives. If delivery does not take place within 15 days of the original scheduled delivery date,
the order may be treated as a cancelled order

In Direct Delivery orders, typically around two to five business days after purchase, you will receive email notifications
on the status of your order and our delivery service team will contact you and schedule a delivery time at your
convenience. They will also call you the day before delivery to further confirm the delivery time and date.
In an Independent Shipping Agent delivery, orders would arrive within 14 business days. Upon arrival of your
consignment(s), the agent will contact you to come to their depot with a means of Identification to claim your goods

For same day delivery, the order has to be placed before 10.00AM. However, this depends on the product ordered
and the location for delivery. Below are lists of locations that are covered by the same day delivery service.

• Ikeja
• Lagos Mainland
• Lagos Highland

There are no extra costs or additional dispatch charges, except for bulk orders. The price listed on the website is the
final price, what you see is what you pay. Our prices are all inclusive, except for corporate clients that would require
inclusion of Withholding Tax and VAT to be applied to the total order value